VoIP Enrich

Business Class VoIP

Work From a 'Virtual' Office with a Phone Number, answered by an Auto Attendant that Transfers Calls to you Live, plays Music on Hold and Takes your Voicemail. Everything you need, without the high cost

VoIP Enrich addresses the need to provide telephony services to multiple users with key business functionality. A fully hosted Centrex service, it enables you to deploy a flexible telephone system without the costs normally associated with an on-site PBX system. Calls can be made using existing telephone hardware by using ATAs (Analogue Terminal Adapters), by replacing the handsets with IP telephones or by using a software phone.

Using a suitable broadband or leased line connection, VoIP Enrich negates the need for multiple PSTN or ISDN telephone lines usually required for traditional PBX systems. It also provides the flexibility to scale up the number of users swiftly and enables existing BT telephone numbers to be ported over to the account.

• Hunt groups enabling you to ensure callers are handled effectively by the correct department
• Auto attendant and time based routing to effectively manage the flow of incoming calls
• Call queuing to ensure that customers are retained
• Extension level dialling to direct calls efficiently
• Music on-hold

Part of our range of business VoIP solutions, VoIP Enrich is a flexible Centrex service designed to satisfy the needs of both small businesses and larger enterprises. It enables you to deploy a flexible telephone system without the costs normally associated with an on-site PBX system. Calls can be made using your existing telephone hardware with adapters. Alternatively, you can use IP telephones or software phones.

It provides the flexibility to scale up the number of users swiftly and enables existing BT telephone numbers to be ported over to the account if you wish to retain them.

Enta IP telephony services have been recognised by leading industry bodies. In 2008 our VoIP platform was awarded the Internet Service Providers Association award for Best Internet Telephony. Further recognition was achieved with a finalist nomination in the Hosted IP Telephony Supplier category of the Comms Business Awards 2008.

To see why our VoIP services received this recognition view the following comprehensive feature list. For obligation free advice or to discuss your requirements further please complete the short form below.

VoIP Enrich Features

• Significant savings compared to traditional telephony solutions
• Scalable to suit your needs, purchase just the extensions you require
• Deploy optional features and new extensions rapidly
• Equally suitable for single or multiple sites
• Choose new geographic (01/02) or non-geographic telephone numbers to reflect your location. Alternatively port existing numbers from BT
• Free 'On-Net' calls
• Real-time, comprehensive call data reporting
• Call forwarding so that you can always be reached, wherever you are
• Call screening using black/white lists to block/allow calls from specific numbers
• Outgoing call CLI options to present your choice of number when making calls
• Caller ID display showing the number of an incoming call
• Call recording by extension, hunt group or call queue for complete information security
• Hunt groups that enable you to ensure callers are handled effectively by the right person or team in your business
• Auto attendant and time based routing to effectively manage the flow of incoming calls (can be turned off)
• Call queuing to ensure that customers are retained
• Extension level dialling to direct calls efficiently
• Music on hold
• Emergency 999/112 calling
• Comprehensive and intuitive user portal for administrators to control VoIP Enrich functionality
• Customisable control panel for extension users to manage their features
• Increase your capacity with additional trunks
• 24/7 UK based technical support

Picture:Example Callflow Business Hours and After Hours

For further information, please Fill out my form!

http://noc.enta.net/21cn-interconnect-status/

Service Status Link:  Entanet Service Status*

*This status page covers the whole of the Calling Places/Entanet network.