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Please read them carefully. Our products / services are offered to you on your acceptance without modification of the terms, conditions, and notices contained herein. 

Trading Names & Services

1) CallingPlaces.com is the trading name of Calling Places Ltd., and may be used as part of our website and on-line store for business and residential including Broadband, VoIP, callingcard, pins, callback, pc2phone, data, traditional telecom and IP services. 

Links to Other Websites

Links on this Site may lead to websites maintained by individuals or organizations other than Calling Places. These links are for your convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service or website. We are not responsible for such websites or their content, and we make no representation or warranty regarding the accuracy, timeliness, suitability or any other aspect of the content located on such websites, and we do not monitor nor endorse such websites or content.

Order Acceptance Policy

2) By using this website you confirm your agreement to our Terms and Conditions. Our Terms and Conditions may be subject to change at any time.  These Terms & Conditions shall be governed, and interpreted, in accordance with English Law and English Courts shall have jurisdiction to resolve any disputes between us. Your statutory rights as a consumer are not affected.

3) We reserve the right to refuse any orders placed by either our website, telephone or by mail order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

4) You are strongly advised to read the Terms / Conditions and related information for the phone card(s) which you wish to purchase. Whilst on the on-line store these will normally appear when you select the thumb nail picture. Please familiarize your self with these. This page also provides usage instruction and customer services numbers for that card. We also recommend that you read the frequently asked questions (FAQ's)

5) For security reasons we do not keep your debit/credit card details on our databases. Because of this we will need to take these for each order.

6) You agree to provide us with a correct and functioning email address (only required for pins that are emailed).. Delivery of the product(s) is completed when our system sends the email(s) containing the phonecard information to you. At your request (by email, or by fax/phone) we will resend the same email to you at the same email address. We may ask for information that helps us identify yourself as the originator of the order.

Payment terms

(Cheques, as spelt in the UK are the same as checks, as spelt in the US)

7) Credit Cards - We accept  major Debit ('Switch') / credit cards including, Visa and MasterCard on retail purchases. Visa Electron can not be used as they require the physical presence of the purchaser as part of the card conditions of use.  There is no surcharge for using your Debit (Switch) / credit card at the retail level. Please be sure to provide the exact e-mail address, telephone number and the billing address your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed by “CallingPlaces.com” upon shipment of your order. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order. 

8) Money Orders, Cashier’s Cheques, Company Cheques, & Personal cheques – We accept postal orders, cashier’s checks, personal cheques, and company cheques in sterling only. Orders are processed upon receipt of cleared payment.. For personal and company checks, please allow up to 6 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a £25 (sterling) fee on all returned cheques. Cheques should be made payable to 'Calling Places Ltd.' and should be posted to our address.

9) Normally we will set a purchase limit on your account which may be increased/decreased at our discretion. We reserve the right to suspend your account. 

Security, confidentiality and personal details

10) In any communications with ourselves you undertake that all the details you provide to us are correct, that the Credit or Debit card you are using is your own and there are sufficient funds to cover the cost of any purchases that you make.

11) You agree to provide us with the necessary identification to confirm your order. This may be by supplying us with a valid landline number and/or other information required.

12) We maintain a vigorous consumer protection policy to fight fraudulent credit card users. Our transactions are encrypted using Secure Server Link (SSL), the industry standard in e-commerce protection. All attempts at fraud will be reported to the appropriate authority / enforcement agency and we make available our own private investigation service to aid the authorities/ solicitors /  state police or attorney generals in their pursuit of credit card thieves. It is normal practice that our staff are called upon to manually inspect and verify all first-time orders or orders that meet typical fraud profiles.

13) We
conform to the data protection act and keep the information that you have supplied to us confidential, with the exception of 13b). We may use your contact information to contact you for quality feedback, marketing and order processing. We do not sell sell or share you information with any third party apart from customer for which 13 b) is applicable.

13a) We reserve the right to pass over information to the police and/or an official body information that may help reduce the use of fraudulent or unauthorized card use

13b) If your purchase has been made via a 3rd party website, such as a manufacturer or affiliate website, then a copy of your order and contact details may be shared with this party. This is at the discretion of callingplaces.com.  Credit/Debit card details are not shared apart from when processing your order with  Merchant Services or in the event of a suspect fraudulent order. At such time your credit card details may be shared with the police or relevant legal body.

14) You agree to keep all emails (faxes or telephone conversations) containing phone card details (including PIN numbers) confidential. We shall not be liable for losses incurred by you as a result of you disclosing such confidential information to any third parties.

15) All passwords you have nominated to be connected to our website must be kept confidential. You agree that we may disclose any information in connection with your accounts to anyone who correctly quotes your User name (email address) and password

16)  Each and every time you make a purchase from our website, you confirm that the personal information which we hold about you is true and accurate. You may update your details as often as you wish from the 'Existing account / Create New Account' web page. If there are any changes to the personal information supplied by you, then it is your responsibility to make these and inform us as soon as possible.

17) Telephone calls may be recorded. 

Reliability of phone cards / calling cards

18) Calling Places are both carriers and resellers to end user customers. For this reason, if you have any problem with a phone card / calling card, you must contact Customer Service Department of each card.  Ideally this should be done immediately, or at worse case within 48 hours of the fault being discovered. If the problem persists please contact us. If the problem occurs such as a delay in delivery or double charge please contact us directly. If refunds are to be processed please allow 72 hours for these to be processed and additional time may occur with individual banks. Generally, unless otherwise stated, cards are non-refundable and expire 3 months from date of first use or on the expiration date printed on the card, whichever occurs first. No refund or replacement is provided for lost, stolen or expired cards or unauthorized use. 

19) We want your shopping with us to be done with confidence and for you to be totally satisfied with your purchase. In the unusual event of defect or failure of phone cards sold by us, a credit or refund of the unused amount will be issued. This may be necessary following an unsuccessful result with customer services for your specific card.

20) Our guarantee is limited to the original retail purchaser and is non-transferable. 

21) Our liability will not exceed the purchase price of its defective products. We make no warranty of products supplied with respect to incidental, consequential, or other damages.

Right to Cancel

22) You have the right to cancel an order up to 7 days after your purchase. If however you chose to use this service (a phone card, virtual or physical) then you lose this right. Authorized refunds may take up to 28 days to process.

22a) If you have attempted to use the card and then want to cancel, we will require reason of why you wish to cancel the card in writing either by email/fax/or post.

22b) In the event of a cancellation request, Calling Places may required additional identification to ensure that the refund request is being made by the card holder.

Access Numbers

23) Access numbers are clearly stated on each product page. Calling Places do not imply what the charge might be in calling this access number. The call made to the access number may or may not be charged to the phone from which it is made. It is the responsibility of the caller to establish there is a cost and if so what this might be. For example, if using from a hotel then the hotel may place a charge on what might ordinarily be a toll-free number.

Order Fulfillment

24) Postal orders: An order is deemed 'completed' once it has left our premises. This may be by special/recorded delivery. All postal orders are sent either recorded or special delivery to the 'ship to' address given. It is the purchaser's responsibility to ensure that these details are correct and that someone is at this address to sign for the delivery. Calling Places will normally be able to check the whereabouts of the delivery in the unusual events that a parcel has not be received. Costs incurred by having to resend a shipment will be met by the purchaser.

25) Email Orders: An order is deemed 'completed' once it has left our premises. This will normally be emailed to the 'ship to' email address given for email orders. The purchaser should ensure that they give a valid email address and that this email address is able to accept email from CallingPlaces.com 

Occurrences whereby an order is not received may include:-

a) An email address such as yahoo or hotmail that is full
b) An email account that has 'blocked' email from CallingPlaces.com
c) An email address that is inactive

In such circumstance we can resend the purchasers order to another email address upon request, however no refunds are given for these. 

Returns Policy

26) In the unlikely event that a card proves faulty, you will either receive a working replacement or a partial refund corresponding to the balance remaining on the card. Customer Services may provide us with a call history of the phone card usage and we will charge you accordingly. If a card is either replaced or refunded you agree not use the original pin number to make any further calls.

27) Cards/Pins are not returnable or exchangeable.

Calling rates and accuracy of information on our website(s)

28) We attempt to ensure that the information available on our website at any one time is accurate. However some of this information may be out of date. As an example the calling rates for using phone cards may be varied by the relevant Service Providers at their discretion and at anytime. We therefore, can not guarantee the accuracy of the information we provide, however, we shall monitor information on an ongoing basis and update it on the website accordingly.  We do not represent or warrant that the Services provided supplies will be uninterrupted or error-free and that defects will be corrected. Whilst we do spend time exercising due-diligence in selecting our service providers, we are not responsible for any loses/damages cause by errors of service providers.

29) Most service providers of phone cards reserve the right to change their rates without prior notice. We will look to update our rate tables, within a few days of being given official notification about these changes. We suggest that if you want the exact latest rates, then you should check these with the customer services number that is specific for the card(s) in question, before placing your order.

30) We do not accept liability for any errors or/and omissions, and reserve the right to change specifications, information and descriptions of listed products. 

31) In some countries certain phone numbers may carry additional charges, for example mobile phone numbers, national rate number, premium numbers and miscellaneous other numbers.  If in doubt contact us prior to purchase.

32) Rates may be rounded to the nearest minute or cent depending upon denomination

33) Most cards expire a number of days after first use. In many cases this is 90 days but may vary by card type. After the card expires, any unused credit is lost.

Our database

34) Web site visitors and customer details may be entered onto our database for marketing and update notification purposes. This may include our email updates list. If you do not wish to be added to update list then please notify us. We will confirm removal by email. 

35) In the interest of security we do not store your debit/credit card information electronically. We only store the required paper audit trail / information that is required for our merchant account and those required for statutory reporting. This will include information that may be used in the fraudulent use of debit / credit cards. Because of this we will ask for your debit / credit card details for each order.

Additions for Agent / Affiliates

36) In addition to these standard terms, agents (resellers) will need to comply with additional criteria such as minimum order values, as stated in our agent program.

37) In addition to these standard terms, affiliates will need to comply with additional criteria as stated in our affiliate program.

Applicable Law

38) These terms and the performance of all obligations hereunder shall be governed and construed in accordance with English law and the parties hereto submit to the jurisdiction of the English courts

Statutory Rights

39) These terms and conditions do not affect your statutory right as a consumer.


Images, files, texts, sounds and ideas are copyright of Calling Places 1999 - 2006. Use only with written consent


No additional warranties are given or implied, except by written agreement of Calling Places management. Calling Places liability will not exceed the purchase price of its defective products. Calling Places makes no warranty of its products with respect to incidental, consequential, or other damages.

Our official contact details are :-

Calling Places LTD 12 Ashbourne Road, London, W5 3ED, United Kingdom

Tel      +44 (0) 208 810 6609 mailto: support@callingplaces.com www.callingplaces.com

        Solution Graphics   

 Questions or problems regarding this web site should be directed to [support@callingplaces.com].
Company No. 03749412 [registered 1999 in England & Wales]. All rights reserved.
Last modified: 14/06/2011.