PortaUM

UNIFIED MESSAGING

PortaUM (Unified Messaging System) handles voice, fax, and regular e-mail messages as objects in a single mailbox that a user can access via a web interface or by telephone.

PortaUM was developed specifically to meet all the communications needs of small to medium-sized businesses or branch offices. PortaUM is part of CallingPlaces SoftSwitch, a feature-rich VoIP billing and communication services platform.

PortaUM allows ITSPs to offer subscribers the ability to process e-mails and manage voicemails from within a web browser, or by using a favorite e-mail client.

PortaUM provides a single, non-intrusive interface for all telephony and messaging functions, and increases staff proficiency and productivity by being easy to use and manage.

Product Includes

	Web interface for users and the administrator
	IMAP server for accessing messages with email client (Outlook, Netscape)
	Telephone interface
	Mail servers

PortaUM is different from all other available solutions in that it is based on open standards and supplied with the source code, allowing subscribers to add new generation services on the fly.

Features Overview:

	Voicemail
	Auto Attendant
	Find Me/Follow Me
	Message Waiting
	Virtual Office solution
	Abbreviated Dialing
	Company Directory
	Support for SIP phones

Auto Attendant

PortaUM Auto Attendant is a Voice Response Unit which answers a company’s phone and performs the duties of an operator/receptionist: transferring calls to extensions within the company phone system, screening calls, and offering the caller directory assistance to the proper extension.

A typical auto attendant will answer the phone with a prerecorded greeting message like: “Hello, thank you for calling CallingPlaces. If you know your party’s extension, dial it now. For sales, press 1. For technical support, press 2 … or wait for transfer to an operator”.

PortaUM Auto Attendant supports an advanced menu management system to enable an unlimited, multi-tree interactive voice response system for all subscribers. PortaUM Auto Attendant is fully programmable and supports a large variety of system action types, allowing highly flexible selection handling. The voice menu files are fully customizable, and may be stored locally on the server.

An intuitive, feature-rich GUI allows users to create their own system in a matter of minutes, without the need for any programming.