Frequently Asked Questions

Call Home Now

For details of our cheap international call rates straight from your Mobile (all Networks) pay monthly or PAYG handset. You can use Call Home Now from your home or work instantly with no need to open an account or register.

No account to open, No credit card required, Huge savings, Use instantly from any UK phone, No PIN required, No Prepayment, No bills from us.

How to use: Look up the access number for the country you wish to call. Dial the access number and enter your destination after the voice prompt (including 00 and country code). It's as simple as that!

How you pay for the calls you make: You will not receive a bill or any charge directly from us. Your service provider will charge you from when you connect to the Call home access number. So, if the line is busy or there is no answer don't hang on too long. You may be charged by 'your service provider' for non connected calls. When you receive the bill from your service provider, you will see a call to the Call home now access number not your international number.

Making cheap international calls from your mobile: If you don't have access to a landline or prefer the freedom of making cheap international calls on the move try our NEW virtual Mobile Phone service.

How do I top up my Mobile?

Just text CALLHOME to 66667. The return message will charge £5 and will give you £5 of International calling credit.

How do I use the service?

Dial the access number included in your welcome text message (0203 347 9737 for all destinations). You will then be prompted to dial the International number you wish to dial. Make sure that you dial 00, plus the country code before your number. The 0203 number is a local London number,  (Calls to this number are included in your monthly minutes, or charged at your operator's standard rate).

Can I use my credit from a landline or a different mobile phone?

Yes. To use your credit on a different phone, simply dial the 0203 access number from the phone that you wish to use. You will hear a message saying that you have no credit. You simply need to enter the full number of the mobile phone that you used to buy the credit, and you will then access your account.

Is there a maximum amount of top ups I can do in one day?

Yes, you can top up a maximum of 6 times in each 24 hour period.

Are there any fees for the service?

There are no fees or subscriptions for the service. However, there is a 5p connection charge levied for each call made.

How long does the credit last?

Your credit will last for 90 days from the time that you top up.

Where can I find out the rate for a particular country?

To see the ratelist please click here.

I have sent a request for a topup, but I have not received a message back?

The messages are generally sent back straight away. Very occasionally they may be delayed by congestion on the network. In this case, do not send another message as you will be charged twice. If you have not received the message within a few hours please contact us.

How can I check my cheap calling credit?

To check your cheap calling credit you need to call our customer service number: 0208 810 6609.

 

If you need any further assistance, please contact our Customer Service team by calling: 0208 810 6609.