Calling Places UK partner Entanet based customer services department provides comprehensive support to end users. Available between the hours of 9.00am - 5.30pm Monday to Thursday and 9.00am - 5pm Friday, the customer services team is on hand to help with all order management and provisioning enquiries.
For technical issues our UK based technical support department is available 24/7. We recognises the importance of information availability and have access to several developed systems to ensure we are proactively informed of all relevant updates. These include:
A real time reporting facility that enables Calling Places to rapidly answer their customers' queries about DSL bandwidth utilisation alongside information on the status of the Central pipe capacity they are using.
Billing site usage data
Calling Places are now able to see the precise amount of data used per day for each connection. In addition, this usage data is available either as an RSS feed or via Active Desktop.
Calling Places have the option to view information from BT as soon as it is published. This time critical information includes hourly BBCR (Broadband Customer Reporting), PEW (Planned Engineering Works) and MSO (Major Service Outages) reports. This enables us to provide up-to-date information to our customers on the progress of orders and events that affect existing services on a live basis.
ADSL Exchange Locator
This searchable facility details connections by exchange and can be used with the PEW and MSO information available as above from BT to identify which connections will be affected by outages and/or exchange faults.
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