Voice over IP

Voice over IP (VoIP) provides you with a flexible and scalable telecoms solution to meet varying business requirements from residential and SoHo to Corporate, with our portfolio of four VoIP solutions; VoIP Express, VoIP Enrich, VoIP Elite and VoIP EasyAccess.

CallingPlaces now provides an extensive portfolio of traditional and IP based telecommunications services including Line Rental, Carrier Pre-Selection and VoIP.

CallingPlaces telephony services are completely flexible with 30 day minimum contract periods and no minimum call charges or penalties*. Many of our services are easily scalable with additional features available on request.

CallingPlaces ensures complete confidence in the confidence and reliability of our voice services by operating via tier 1 networks only. With extensive nationwide coverage and high quality, innovative services, CallingPlaces provides you with a comparative choice, competitively rivaling services available from other leading providers such as BT.

Choose CallingPlaces to provide you with all your voice and data connectivity services and benefit from simplified admin and support by dealing with a single supplier and high quality, reliable and fully supported services.

* Not applicable to all telephony services. Please check each product specification or speak to an advisor for further information.

VoIP Express is a hosted single user, pre-pay solution which provides key functionality including free on-net calls, free voicemail, access to an online user portal for account management, SMS facility, geographic (01/02) or 0845 number, call forwarding, real time call data recording and much more.

VoIP Enrich is a hosted feature rich, multi user solution providing additional business class functionality including call recording, hunt groups, call queues, auto attendant, music on hold, white-label user portal, extension level dialling and more.

VoIP Elite is a fully managed bespoke solution designed to meet specific requirements which could include third party software integration (e.g. CRM), database integration, real time on demand call recording, click to dial with on screen phone directories and more.

VoIP EasyAccess is a SIP Trunking service to provide a call termination solution to customers with existing IP PBXs.

VOIP EXPRESS

VoIP Express is a hosted Voice over IP service designed for single users.

This service is an ideal solution for providing a pre-pay second telephone line to your home or office.

£2.50 / MTH

VOIP ENRICH

VoIP Enrich is a hosted Voice over IP service designed for multiple users and small to medium sized businesses.

Each VoIP Enrich account can accommodate multiple UK geographical numbers, and offers PBX style features.

From £7 / MTH

VOIP ELITE

VoIP Elite is a Voice over IP service designed for larger corporate businesses that require a customised telephone management solution.

It can accommodate multiple UK geographical numbers, and offers advanced PBX style features.

On-site or hosted solution with ISDN30 backup option, SLA and premium technical support.

PRICED PER SOLUTION

VoIP is a revolutionary telephony service, suitable for both businesses and residential users. VoIP delivers phone calls over a broadband connection but behaves like a traditional telephone service, reducing the cost of calling. This service provides free on-net calls to other CallingPlaces customers and reduced call rates to national, international and mobile destinations.

When you use VoIP you pick up a telephone, hear a dial-tone, and dial any number just as you would with a standard telephone line. You do not need to enter any special codes to do this. Simply use it like a standard telephone line.

You can also receive calls through VoIP as well – CallingPlaces provides you with a new standard UK landline telephone number (you can select the area code you want) with every account.

You can use our VoIP in one of three ways. The most popular way is to use a small box (called an ATA) that plugs into your broadband router. You then attach a normal telephone handset to the ATA and you can start making and receiving calls.

ATA is an abbreviation of Analogue Terminal Adapter – a device that turns a normal phone handset into a handset capable of making and receiving VoIP calls.

You can also use an IP Phone instead of the ATA/standard handset method. An IP phone replaces the need for a separate ATA and handset and it plugs directly into your broadband router. IP phones often include a lot of extra features (such as detailed on-screen display and electronic contacts list).

The last method is to use a Softphone such as X-Lite which is freely available for download. This software is loaded onto your PC (network connection, speakers and microphone required). You can then connect to our VoIP service using your broadband connection. Please be aware that public internet access points (hot spots) and mobile providers may not allow VoIP traffic.

If you make a call to a phone number that is also an CallingPlaces account then the call is completely free of charge. This is known as an ‘on-net’ call. Anytime you make a call to someone with one of our VoIP accounts we automatically recognise this and does not charge you for the call. Calls between CallingPlaces users are made completely free of charge.

As well as the benefits of free calls between CallingPlaces VoIP users, you also benefit from very low cost UK and international calls (sometimes called ‘break-out’ or ‘off-net’ calls). You could use CallingPlaces VoIP to replace your current telephone service to potentially reduce call charges. See the rates table for complete details of CallingPlaces’s low cost charges.

Yes. You can take your Softphone, ATA or IP Phone with you and connect them to a broadband router anywhere in the world. Your device still benefits from free calls and you make low cost calls and receive calls as if you were in the UK (as your VoIP telephone number is UK based).

You have access to an online control panel where you can manage call features (such as voicemail, call screening, call forwarding…etc.) on your account, see your call history in real-time and more.

Support is available 24Hrs / 7 days a week from UK only call centres.
Support calls are free from your CallingPlaces phone, but are charged at UK National rates from standard telephone lines.

CallingPlaces partners with specialist IT solutions providers. For more information and to ensure your enquiry is directed appropriately, please contact our sales consultants on 0208 810 6609 or sales@callingplaces.com