VIRTUAL CALLINGCARD
sample picture of callingcard
CallingPlaces partners with specialist IT solutions providers. For more information and to ensure your enquiry is directed appropriately, please contact our sales consultants on 0208 810 6609 or via email: sales@callingplaces.com
CallingPlaces calling card management
System offers: - Ability to manage calls in real time via the web
- Ability to create, activate, credit and manage calling card batches or to manage calling cards individually
- Ability to manage credit on batches of calling cards or individual calling-cards
- Unique billing system offers various
billing options including charge management, session
management and duration analysis
- Industry leading LCR (least cost routing) across up to fifteen carriers provided per individual destination
- Quality Control Tools such as ASR (average success rate), and ACD (average call duration)
- Custom call prompts for each target market using the card
- Advertisement facility for calling card groups, where additional revenue can be earned
through advertising
- Online facility to enable end users to re-credit their individual cards, and hence keep
using their card beyond its normal credit limit. Re-crediting can be done via Paypal or
- Credit card processing in multi-currency (US$, Euro, GB£)
- Automated attendant facility for reseller to manage calling card customer support line
- Support for Clubs and Societies who wish to distribute multi-function cards to members
Multi-functional Calling Cards
This product is particularly targeted towards Clubs, Societies and Travel Agents. The key
additions to this service are:
- Additional voice prompts for access to local and regional services
- Additional voice prompts for announcement of special events
- Ability for use to connect to services provided by third parties, such as car hire, concierge services, emergency covers, etc.
- Ability for dynamic prompts linked to location and country of the caller
Detailed statistical information
Control over your business is important. Our comprehensive calling card management software
also includes full detailed statistical information on your cards. Statistics for daily, monthly or for a given time period are available for browsing and analysis online.
Statistical categories available on our management system include:
- Most called destination by duration - where are your top destinations? Find out which destinations you need to market more aggressively
- Most called destination by number of calls - Find out where your clients are calling the most
- Time distribution of calls (over 24-hour period) - Find out at when during a day, your cards are used the most
Access Numbers
CallingPlaces provide a number of different access numbers to calling card providers:
- Freephone access number. This option allows the caller to dial using a toll free number. CallingPlaces offer Freephone numbers from many countries in the world and for international travellers. For list of countries where Freephone numbers are available please contact customer services.
- Local access number. This option allows the caller to dial using a local access number. Local DDI. This option allows the caller to dial using a city DDI number. This is a local DDI in the capital city. This option is most convenient for mobile users.
Customising your Online Shop
As a calling card provider, you can provide extensive services to your specialized calling card users. If you are setting up an online shop for selling prepaid products, the CallingPlaces web interface allows you to create and allocate individual calling cards in real time. This is a specially designed XML interface that plugs in your own web site and allows you to personalize individual accounts and print out bills online.
Credit card facilities
CallingPlaces can offer you credit and debit card clearance for your accounts. The services provided are:
- Credit and Debit card interface in US$, EURO and UK£
- Payment via PayPal
How does it work?
1. The caller dials in, using the local or 800 phone number
2. The IVR server, prompts the caller to enter his/her account ID (PIN).
3. The system authenticates the caller, prompts the VoIP and gateway to announce the account balance and signals him/her to dial the
destination number.
4. After the destination number has been entered, the system calculates the maximum call duration and plays it back to the caller via the gateway’s IVR. Once the call is completed, it is charged to the caller’s account balance. The calling card user may log in to the account self-provisioning interface at any time to access call history (CDRs), payment information (credit card info), language options, and many other features.
Key Features
Compatibility with most existing VoIP carriers (H323 or SIP)
Customizable, wizard-driven call rating, including peak and off-peak periods
Unlimited number of prepaid calling cards hosted by the system
Easy management of calling cards, batches and corresponding accounts (PINs)
E-commerce module for web signup, and credit card payment system
Customizable reporting of CDRs
In-depth analysis per VoIP carrier based on traffic and generated revenues
Comprehensive reporting functions allowing CallingPlaces to track any and all types of call
information (by destination, time, ASR, etc.)
IVR support, including recharge vouchers
Fully compliant with the Visa security standard
Toll free, original line information, roaming
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