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CALLBACK MANAGEMENT
With CallingPlaces Callback Management solution, resellers and service
providers can enable users to initiate long-distance calls using a variety of
origination methods, thus offering an alternative to costly outbound
long-distance rates.
Supported origination methods
Who is it for?
 | ITSPs in countries with a monopolistic state-owned telecom, who are
seeking enhanced profit from callback services |
| Service providers who already offer prepaid and postpaid calling card
services over a switched circuit network |
| Telecom companies and other service providers interested in offering
callback services to a wide range of important target communities |
| Enterprises seeking to extend the reach of their web presentations by
allowing visitors to connect to sales or other representatives by just
clicking a button |
| Speech-enabled web portals |
Benefits
| Easy integration with existing VoIP infrastructure |
| Compatible with all SIP or H.323 terminating gateways or carriers |
| Billing-assisted (CallingPlaces Billing Platform) |
| Web interface for end user accounts |
| Open source for integration into business partners’ back office/website |
| Unlimited license |
Web callback
Web callback allows users to initiate a phone call by completing and
submitting a form on a website. CallingPlaces Web Callback processes the
submitted information and connects the user with the other party. Four preset
options are available:
Hosted
Used to connect a person who has provided a telephone number in an online
form with another, predefined number. For example, callback integrated into your
company’s web would allow visitors to get in touch with a company
representative.
Simple
Similar to Hosted, but requires the user to provide his or her account number
as well. This is useful if, for example, you only want registered users to be
able to initiate a callback session.
Extended
Designed for connecting the user to any desired telephone number. This option
is similar to Simple, except that here the user must provide the telephone
number he wants to be connected to.
Handover
This option facilitates handover to an arbitrary TCL IVR application with
user-defined service logic, such as a debit card.
How does it work?
| The user accesses a website and enters a telephone number in an online
form, as well as other optional information. |
| The callback script authorizes the user and calls either a pre-defined
phone number or the number entered by the user. |
| After the destination party has answered, the system rings the web
callback user at either a pre-defined phone number or the one specified by the
user. |
| Optionally, voice prompts generated by an IVR running on the Cisco gateway
can be played to either party. |
| If the user is connected to the Internet via a modem, it is possible to
set up a time interval (for example, 2 min.) allowing the user to disconnect. |
Solution components
| Cisco gateway |
| Set of customizable HTML forms for each web callback scenario |
| Perl CGI script |
Key Features
| Compatibility with most existing VoIP carriers (H323 or SIP) |
| Unlimited number of callback scenarios |
| IVR support |
SMS callback
CallingPlaces SMS Callback service allows GSM cell phone users to initiate
long-distance calls by sending an SMS message to a PortaOne SMS callback module
connected with a third-party GSM gateway.
How does it work?
| The user sends an SMS containing a destination number and other optional
information. The SMS may be delivered either directly to a GSM device
connected to the CallingPlaces callback server, or to the GSM gateway of the
user’s provider. In the latter case, the provider notifies the CallingPlaces
callback server of the new incoming SMS via an API. |
| The user may be authenticated either by his/her cell phone number or by
credentials contained in the SMS. |
| After the destination party has answered, the system rings the SMS
callback user at either a pre-defined phone number or the one specified by the
user. |
| Optionally, voice prompts generated by an IVR running on the Cisco gateway
can be played to either party. |
| The SMS may contain certain reserved command words like “balance”, for
example, so that the system replies by sending an SMS with the requested
information. |
Solution components
| Cisco gateway |
| TCL IVR script |
| SMS processing application |
Email callback
CallingPlaces Email Callback service allows users connected to the Internet
to initiate calls by sending an email message to an email callback application.
How does it work?
| User sends an email containing a destination number and some other
optional information |
| Caller can be authenticated either by his/her email address, or by
credentials written in the email |
| After having the destination party answered the phone the system will ring
the web callback user on either pre-defined phone number, or the one specified
by the user |
| Optionally either party can be played some voice prompts generated by IVR
run on Cisco gateway. |
Solution components
| Cisco gateway |
| TCL IVR script |
| Email processing application |
ANI (CLI) callback
CallingPlaces' ANI Callback service allows telephone users to initiate
long-distance calls by calling a Cisco gateway which, in conjunction with
CallingPlaces ANI (CLI) Callback, authenticates the user by his/her telephone
number (ANI) and connects him/her to the destination party.
How does it work?
| The user calls a Cisco gateway (local or international phone number) and
hangs up. The script disconnects the call without picking up the phone, so
that the user is not charged for the call. |
| The user is authenticated by his/her phone number. |
| Cisco calls back, giving the user a dial tone, retrieving the dialed
number and establishing a VoIP call with the destination party via a
third-party VoIP gateway. |
| Optionally, voice prompts generated by an IVR running on the Cisco gateway
can be played to either party. |
Solution components
| Cisco gateway |
| TCL IVR script |
Rates
Please
contact us for our latest Callback Retail Rates
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